Privacy Policy

Effective Date: [Insert Date]

At PethPuja, we are committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with us through our website or via platforms like WhatsApp.

By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect and store the following personal information:

Name, mobile number, email address, and delivery address
Order history and transaction details
Communication data via WhatsApp or other platforms
Device and usage data, including IP address and browser information

2. How We Use Your Information

We use your personal data for the following purposes:

To process and fulfill your orders
To communicate with you regarding your orders via WhatsApp or SMS
To respond to your inquiries or complaints
To send you service updates, payment confirmations, and delivery information
To share promotional content via WhatsApp (only with your prior opt-in consent)
To comply with legal or regulatory requirements

3. WhatsApp API Compliance

We use WhatsApp Business API to communicate with our customers under the following conditions:

We only initiate WhatsApp messages after receiving your explicit consent
All messages follow WhatsApp’s policies, including the use of pre-approved message templates
We do not send spam or unauthorized promotional messages
You may opt out of receiving WhatsApp messages at any time by replying with “STOP”

4. Sharing Your Information

We do not sell or rent your personal data. We may share your data with:

Trusted logistics and delivery partners
Payment gateways for secure processing
Messaging service providers (such as WhatsApp Business API partners)
Government or legal bodies if required by law

5. Data Security

We take appropriate technical and organizational measures to protect your personal information from loss, misuse, or unauthorized access. All data transmissions through WhatsApp follow encrypted communication protocols as per WhatsApp Business API standards.

6. Your Rights

You have the right to:

Access or update your personal information
Withdraw consent for marketing messages
Request deletion of your data, subject to legal limitations

To exercise your rights, please contact us using the details below.

7. Cookies & Tracking

Our website uses cookies to improve user experience and analyze traffic. You may choose to disable cookies in your browser settings.

8. Changes to This Policy

PethPuja may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated effective date.

9. Contact Us

If you have any questions about this Privacy Policy or our use of WhatsApp:

PethPuja
Email: hirenkaran69@gmail.com
Phone/WhatsApp:+91 98310 13460